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What was said, as turns, once the call has ended. role is assistant or user, and text comes as it was spoken, never translated. start_ms/end_ms are milliseconds from the start of the recording, so a turn lines up with the audio. The last turn of a call that was cut off may have no end_ms.
A 404 means either the call is still running or nobody spoke. The call’s transcript_status (pending, ready, empty or failed) tells you which.