Post-call analytics everywhere
Every call on every tier can get an AI summary and a QA score. The capability is part of every tier. In the v2 API, turn onanalysis on an agent: the result is on the call, at
GET /v2/calls/{id}/analysis and in the call.processed webhook, and it can
pick the follow-up message template to send after the call.
Warm transfer everywhere
Transfer to a human is not available yet, and it has no date. The plan is for an agent on any tier to hand a call to a person at a number you set per agent. A call that ends this way will reportended_reason: transferred.
Model APIs
The models behind our calls also work on their own, for teams that want them without the telephony. Text to speech, speech to text in ten Indian languages, over HTTP or a WebSocket, and offline transcription are live today. The call-tuned LLM comes next. Each one takes the samesk_live_ key as the rest
of v2, and the Speech API page lists them on one screen.