Shopify Integration

Overview

Voice Agents seamlessly integrates with Shopify to provide intelligent customer support, order tracking, inventory inquiries, and sales assistance. Your customers can interact naturally with voice agents to check order status, find products, apply discounts, and get instant support.

Order Management

Voice agents can check order status, process returns, and handle shipping inquiries automatically.

Product Assistance

Help customers find products, check inventory, and provide detailed product information through voice.

Customer Support

Handle common support requests like account issues, discount codes, and general store policies.

Sales Automation

Upsell, cross-sell, and guide customers through the purchase process with intelligent recommendations.

Required Permissions

Your voice agent needs specific Shopify API permissions to function effectively:

Essential Scopes

read_customers - Access customer information for personalized support
read_products - Provide product details and inventory status
read_orders - Check order status and history
write_orders - Process order modifications and cancellations
read_discounts - Apply available discount codes
write_discounts - Create promotional codes for customers

Optional Scopes (based on your use case)

read_inventory - Real-time inventory checking
read_shipping - Shipping rate calculations
write_customers - Update customer information
read_returns - Handle return requests

Setup Guide

Part 1: Create Shopify Private App

Access Shopify Admin

Log in to your Shopify admin dashboard.
Navigate to Settings

Click the “Settings” option in the bottom-left corner of your admin panel.
Open Apps and Sales Channels

Select “Apps and sales channels” from the settings menu.
Access App Development

Click “Develop apps” in the top navigation bar.
Create New App

Click the “Create an app” button to start the setup process.
Configure App Details

Enter your app name and select the app developer, then click “Create app”.
Set API Permissions

Click “Configure Admin API scopes” to set up the required permissions.
Select Required Scopes

Enable the necessary permissions listed above. At minimum, select:
- read_customers
- read_products
- read_orders
- write_orders
- read_discounts
- write_discounts
Add additional scopes based on your specific use case, then save your changes.
Install the App

Click “Install app” to activate the app in your store.
Copy Access Token

After installation, copy the generated access token. Keep this secure - you’ll need it to connect with Voice Agents.

Part 2: Connect to Voice Agents Platform

Access Voice Agents Dashboard

Log in to your Voice Agents platform and navigate to the integrations page.
Complete Shopify Connection

Click the “Connect” button next to Shopify, then:
- Enter your store domain (without https:// or http://)
- Paste the access token from step 10
- Click “Connect” to finalize the integration

What’s Next?

Once connected, your voice agent can immediately start handling:

Order inquiries - “What’s the status of my order #1234?”
Product questions - “Do you have this item in stock?”
Customer support - “How do I return an item?”
Sales assistance - “What’s your best-selling product?”