> ## Documentation Index > Fetch the complete documentation index at: https://docs.miraiminds.co/llms.txt > Use this file to discover all available pages before exploring further. # How your calls went > Every call your workspace made and took in a window, read as a whole: how many connected, how many the agent judged a success, the talk time, what the calls were charged, where they came from (campaigns, incoming calls, one-off calls from the API or the console, browser tests, text, realtime), each agent and number, a day-by-day count, how long callers waited for a reply, and an `attention` list of things that need you (an empty wallet, a number not added, an agent that could not take its calls). These are the figures on the console's Overview page. `from`/`to` (RFC 3339, UTC) bound the window; calls count by when they were created, as [List calls](/api-reference/calls/list-calls) filters them. Without them it is the last 30 days. The window is at most 92 days. `daily` is one row per India day (Asia/Kolkata) the window touches. Every key is always present. A rate or a reply time is `null` when there is nothing to divide or measure, never `0`. Money is call charges only, in paise (the statement has everything else). A `503` means the figures could not be read right now: retry, and don't read it as a quiet month. ## OpenAPI ````yaml /api-reference/openapi.json get /v2/insights openapi: 3.1.0 info: title: Voice Infra API version: 2026-10-20.turn-taking description: >- The v2 API for voice agents, calls, campaigns, phone numbers and speech. Every request carries `Authorization: Bearer sk_live_…`. Generated from the API's own contract and its Postman collection. servers: - url: https://sandbox.voice.miraiminds.co description: 'Sandbox: trial workspaces, before your company goes live' - url: https://prod.voice.miraiminds.co description: 'Production: workspaces that have gone live' security: - bearerAuth: [] tags: - name: Agents description: >- An agent is what a call runs: its prompt (or a node flow, see the Flows section), voice, language and limits. Write it once and dial it as often as you like; each call fills in its own `variables`. Every save creates a new revision. You can read old revisions, roll back to one, and publish a draft when it is ready. None of the requests here place a call or charge your wallet. - name: Calls description: >- Place a call, follow it while it runs, then read what happened: the transcript, the recording, the post-call analysis. `POST /v2/calls` answers before the phone rings, with an id. Everything after that is about that id. Every call has a live event stream, phone calls included, so your own dashboard can show a call as it happens. Live control works on browser calls (`channel: "web"`) and realtime sessions only; a phone call answers it with `400 unsupported_channel`. - name: Flows description: >- A node-based agent runs the call as a graph of steps. Each node has its own instructions, and the agent moves to the next node when a transition's condition is met, so a call with branches (wrong person, not now, reschedule) stays easy to follow and to change. The usual path: draft a graph from a brief or from recordings of your real calls, check it, test it with simulated calls, then save it on an agent. Drafting, transcribing and testing use AI models and charge your wallet; checking, saving and reading are free. Full guide: https://docs.miraiminds.co/v2/node-agents - name: Tools and secrets description: >- Connect your own APIs to an agent. A tool runs at one of three moments: * `pre_call`, before dialling: fetch context for the greeting, or skip the call. * `on_call`, when the agent decides to use it mid-conversation: look something up, book something. * `post_call`, after the call has settled: send the outcome to your CRM, schedule a call back. The order here is the order you'd use them in: see what's available, store your credential as a secret, add a tool, test it against your endpoint, then read each call's tool runs. Tools themselves cost nothing extra. Tool definitions use Mirai's own templates, like `{{ args.date }}` and `{{ secrets.crm_key }}`. A definition that doesn't validate comes back as a list, so you can fix everything at once: `{"error": "invalid_tools", "details": [{"path", "message"}]}`. Everything else uses the usual `{"error": {"code", "message"}}`. - name: Campaigns description: >- Call a whole list with one agent. Upload contacts, say which days and hours the campaign may ring, and start it. From then on it dials by itself: it paces itself, waits overnight, retries calls that didn't connect, skips numbers on your do-not-call list, and pauses itself when its budget or your wallet runs out, or when as many calls have connected as you asked for. Campaign calls are ordinary calls. They show up in `GET /v2/calls`, send the same `call.*` webhooks and bill the same per-minute rate. In a sandbox workspace every campaign runs and bills at T5 (₹5 a minute), whatever tier you ask for. Money on a campaign is in **paise**: `"budget_paise": 50000` is ₹500. The requests run top to bottom: create saves `campaign_id`, and the rest use it. Starting a campaign rings every contact on it, so put numbers you're allowed to call in the bodies first. - name: Do-not-call list description: >- Numbers your campaigns will never dial. The list covers every campaign in the workspace, including ones that are already running: it's checked at the moment a contact is about to be called, so a number added mid-campaign is skipped from then on. A skipped contact stays in its campaign as `suppressed` and costs nothing. It doesn't apply to single calls placed with `POST /v2/calls`; check the list yourself before those if you need to. It's your own list, not the national DND register, and adding a number here doesn't meet your DND obligations. - name: Phone numbers description: >- The numbers your agents answer. Each one comes from the **Telephony** section: * **Rented from Mirai.** Once the rental is active, the number shows up here by itself (`ownership: managed`). * **From your own Plivo account.** Connect the account in Telephony, list its numbers, then bring one here with [Import a Plivo number](/api-reference/phone-numbers/import-a-plivo-number) (`ownership: customer`). Plivo keeps billing you for it. * **On your own SIP trunk.** Connect the trunk in Telephony, then add each of its numbers with *Add a number on your SIP trunk* (`provider: sip`). It arrives `ready`: assign an agent and it answers. After that it's two steps, in this order: [Assign an agent](/api-reference/phone-numbers/assign-an-agent) (who answers), then [Turn on incoming calls](/api-reference/phone-numbers/turn-on-incoming-calls). `state` is `imported` until calls are on and `ready` after; `error` means the last attempt to turn calls on failed, and `setup_error` says why. Every change sends the number's current `version`, and each change raises it by one. If you're not sure what it is, read the number first; a stale version is a 409 `conflict` and changes nothing. To call out from one of your numbers, place a call with `phone_number_id` set to its id once it is `ready` (Indian destinations only). Calls on your numbers are billed like any other call. Every number also says how it is doing in `health`: `state` is `active`, `warming` (its first week, at half its pool's pace), `resting`, `cooling` (rested three times in a day; waits for you) or `retired`, with this hour's attempts and seven days of answers. You can rest, resume and retire your own numbers; a resting or retired number still answers calls to it. - name: Phone pools description: >- A pool is a group of your own phone numbers that a campaign, an agent or a single call can ring from. Each call takes the number best placed for it: a number a contact has already been rung from stays theirs on a retry, numbers in the contact's own circle come first, and the pool's pace (`max_per_hour`, per number) is held across every campaign and API call at once. A number whose answers drop well below its pool-mates' rests on its own for 45 minutes. Point a campaign at a pool with `pool_id` on [Create a campaign](/api-reference/campaigns/create-a-campaign), an agent with `calls_from: {"pool_id": …}`, or one call with `pool_id` on [Place a call](/api-reference/calls/place-a-call). `pool_id` and `phone_number_id` never go together. With nothing chosen, calls come from the agent's setting, then the pool marked `default_for_campaigns`, then the Mirai shared line. A call's `calls_from_source` is `pool` (with `pool_id`) when a pool picked its number. A single call on a pool whose numbers are all resting or at their pace this hour answers 409 `pool_busy` with `Retry-After`; one with no number that can call, 409 `pool_unavailable`. A campaign doesn't fail: it waits and carries on. `purpose` is what the calls are for: `outreach` (promotional), `reminders`, `support` or `other`. It sets the starting pace: 40 an hour for support, 60 otherwise. Pools are free; numbers are billed as numbers. - name: Telephony description: >- Getting a phone number for your agent. There are two ways, and a workspace can use both. **1. Rent a number from Mirai.** ₹500 a month, paid as ₹1,500 from your wallet every three months, renewing until you turn it off. Indian numbers need a business verification that Plivo approves once: read the requirements, submit your details and documents, then refresh until it's `accepted`. After that: search, quote, rent. The rented number appears in **Phone numbers** by itself. **2. Connect your own Plivo account.** Plivo keeps billing you directly. Connect it with your Auth ID and Auth Token, list the numbers it owns, and bring one over with [Import a Plivo number](/api-reference/phone-numbers/import-a-plivo-number). A Plivo main account can also rent new numbers through the same search → quote → rent requests, with its connection id as `account`. **3. Connect your own SIP trunk**, where [Get number options](/api-reference/telephony/get-number-options) lists `sip` for your workspace. Your carrier keeps billing you for the trunk. Tell us the carrier's address and the IP addresses it calls from, give your carrier the details in `sip` from [Get number options](/api-reference/telephony/get-number-options), then add the trunk's numbers by number with *Phone numbers → Add a number on your SIP trunk*. Either way you finish in **Phone numbers**: assign the agent that answers, then turn on incoming calls. The last two requests verify your own phone, so the workspace can ring it from Mirai's shared test number (test calls are placed from the Numbers page in the console). Indian (+91) numbers only for now. If phone numbers aren't available on the host you're calling, every request here answers 503 `telephony_unavailable`. - name: Transcriptions description: >- Turn a recorded call (or any recording) into a transcript with speakers and timestamps. Hindi, English, Gujarati and mixed speech are written the way they were spoken, never translated. ₹18 per hour of audio; failed and degraded jobs are free. - name: Speech to text description: >- Speech to text in ten languages, two ways: send one recording and get its text back in the same request ([Transcribe a recording](/api-reference/speech-to-text/transcribe-a-recording)), or stream live audio over one WebSocket per call and read partial transcripts while people speak, then one final transcript per utterance. Language codes: hi-IN, en-IN, gu-IN, mr-IN, pa-IN, bn-IN, ta-IN, te-IN, kn-IN or ml-IN. `wss://sandbox.voice.miraiminds.co/v1/audio/transcriptions/stream?language_code=hi-IN&encoding=mulaw&sample_rate=8000&endpointing=manual` (`wss://prod.voice.miraiminds.co` once your company has gone live), with the header `Authorization: Bearer sk_live_YOUR_API_KEY`. 8 or 16 kHz, 16-bit PCM, μ-law or A-law. A browser uses `?token=` from [Mint stream tokens](/api-reference/speech-to-text/mint-stream-tokens) instead, because it cannot set headers on a WebSocket. Send JSON text frames: `{"event": "speech_start"}`, then `{"event": "audio_input", "audio": ""}` as the audio arrives, then `{"event": "speech_end"}`; `{"event": "end"}` closes the session. You receive `session.begin` first, `transcript.partial` while an utterance is open, exactly one `transcript.final` per utterance, and `session.end` with `audio_seconds_billed` and `cost_paise`. Every event, both endpointing modes, limits and errors: https://docs.miraiminds.co/v2/stt-quickstart - name: Text to speech description: >- Turn text into speech in one request, and read back what each request cost. - name: Wallet description: >- Your prepaid balance and every line that moved it. Calls, text to speech, flow drafts, transcriptions and number rentals all debit the same wallet. - name: Webhooks description: >- Get call events at your own HTTPS URL, signed, retried and kept for 30 days. 1. [Create a destination](/api-reference/webhooks/create-a-destination) with your URL. Save the `signing_secret` from that answer: it is shown once. 2. [Subscribe a destination to events](/api-reference/webhooks/subscribe-a-destination-to-events), for one agent or the whole workspace. `call.completed` arrives when a call ends; `call.processing.completed` when the recording, transcript, results and post-call tools have all settled. 3. [Send a test event](/api-reference/webhooks/send-a-test-event). It is a real POST to your URL with made-up call data and `test: true`. No call is placed. Every request carries `X-Mirai-Signature: t=,v1=`, an HMAC-SHA256 of `.`, and `X-Mirai-Signed-With`, which names the secret that signed it. A destination's requests are signed with its own Destination secret; the `webhook_url` you pass when creating a call is signed with your Call webhook secret, the one shown with your API keys. A URL that is both gets each event once, with one secret. Delivery is at least once, so keep each event `id` and skip ones you've already handled. Changes send the resource's current `revision` (`if_revision`); a stale one is a 409 and changes nothing. Until the webhook release reaches your workspace these routes answer 404. The same settings are in the console under Webhooks, and on each agent in Agent Studio. - name: Sub-workspaces description: >- For partners who run calls for many brands. Each brand gets its own sub-workspace under your account, with its own agents, campaigns, calls, phone numbers, knowledge bases, tool secrets and do-not-call list. Money stays in one place: every brand spends from your account's wallet at your account's rates, and you get one invoice. **Acting as a brand.** Use your account's API key on any request in this collection and add one header: ``` Mirai-Workspace: ws_6f1c0a9e2b7d4c3a8e5f9b10 ``` The value is the sub-workspace's `id` or the `external_id` you gave it. Without the header, or with your account's own id in it, the request acts on your account as it always has. `X-Workspace` and `Workspace` work too, so an integration that already sends v1's `workspace` header keeps working once your brands are set up here with their v1 workspace ids as `external_id`. If your account has no sub-workspaces, those two are ignored. A value that names none of your brands is `404 workspace_not_found`; an archived brand is `403 workspace_archived`. The header only looks among your own brands, so it can never reach someone else's workspace. Call webhooks and campaign webhooks from every brand are signed with your account's webhook secret, and requests for all your brands share your key's rate limit. `GET /v2/wallet` with the header shows the shared account balance. **Managing brands.** The requests below act on your account, so send them without the header: with one they answer `400`. Sub-workspaces are switched on per account with a limit. Ask us to turn them on for yours. - name: Reference description: The voice catalogue, and the API contract as a machine-readable document. paths: /v2/insights: get: tags: - Calls summary: How your calls went description: >- Every call your workspace made and took in a window, read as a whole: how many connected, how many the agent judged a success, the talk time, what the calls were charged, where they came from (campaigns, incoming calls, one-off calls from the API or the console, browser tests, text, realtime), each agent and number, a day-by-day count, how long callers waited for a reply, and an `attention` list of things that need you (an empty wallet, a number not added, an agent that could not take its calls). These are the figures on the console's Overview page. `from`/`to` (RFC 3339, UTC) bound the window; calls count by when they were created, as [List calls](/api-reference/calls/list-calls) filters them. Without them it is the last 30 days. The window is at most 92 days. `daily` is one row per India day (Asia/Kolkata) the window touches. Every key is always present. A rate or a reply time is `null` when there is nothing to divide or measure, never `0`. Money is call charges only, in paise (the statement has everything else). A `503` means the figures could not be read right now: retry, and don't read it as a quiet month. operationId: get_workspace_insights parameters: - name: from in: query required: false description: '' schema: type: string example: '2026-10-06T18:30:00Z' - name: to in: query required: false description: '' schema: type: string example: '2026-11-05T09:12:44Z' responses: '200': description: The last 30 days content: application/json: schema: $ref: '#/components/schemas/WorkspaceInsights' examples: The last 30 days: summary: 200 — the last 30 days value: object: workspace_insights workspace_id: ws_01K2M4N8B3C5D7F9G1H3J5K7M9 from: '2026-10-06T18:30:00Z' to: '2026-11-05T09:12:44Z' timezone: Asia/Kolkata calls: total: 1240 in_progress: 2 settled: 1238 connected: 812 not_answered: 301 failed: 38 stopped: 23 other: 64 short: 96 engaged: 503 talk_secs: 98412 talk_p50_secs: 94 connect_rate_pct: 65.6 failure_rate_pct: 3.1 short_rate_pct: 11.8 outcomes: analysed: 790 success: 412 not_success: 318 no_verdict: 60 pending: 9 analysis_failed: 13 success_rate_pct: 56.4 money: billed_paise: 1096500 billed_calls: 820 per_connected_paise: 1350 per_success_paise: 2661 per_talk_minute_paise: 669 quality: calls_measured: 790 v2v_turns: 9120 v2v_p50_ms: 1080 v2v_p95_ms: 1620 first_audio_p50_ms: 2310 by_origin: campaign: calls: 980 connected: 610 failed: 30 stopped: 21 talk_secs: 71230 billed_paise: 812400 success: 318 not_success: 250 inbound: calls: 160 connected: 142 failed: 4 stopped: 2 talk_secs: 19870 billed_paise: 201300 success: 70 not_success: 55 outbound: calls: 64 connected: 38 failed: 3 stopped: 0 talk_secs: 5210 billed_paise: 64600 success: 18 not_success: 10 web: calls: 30 connected: 18 failed: 1 stopped: 0 talk_secs: 1830 billed_paise: 15300 success: 5 not_success: 3 text: calls: 4 connected: 2 failed: 0 stopped: 0 talk_secs: 120 billed_paise: 900 success: 1 not_success: 0 realtime: calls: 2 connected: 2 failed: 0 stopped: 0 talk_secs: 152 billed_paise: 2000 success: 0 not_success: 0 by_agent: - agent_id: agt_01K2M4P7QRSTVWXYZ0A1B2C3 name: Service reminder deleted: false calls: 1044 connected: 652 failed: 33 stopped: 21 short: 81 talk_secs: 76440 billed_paise: 877000 success: 336 not_success: 260 success_rate_pct: 56.4 v2v_p50_ms: 1060 - agent_id: agt_01K2M4Q2W4Y6A8C0E2G4J6L8N0 name: Front desk deleted: false calls: 196 connected: 160 failed: 5 stopped: 2 short: 15 talk_secs: 21972 billed_paise: 219500 success: 76 not_success: 58 success_rate_pct: 56.7 v2v_p50_ms: 1190 daily: - day: '2026-11-04' calls: 61 connected: 40 not_answered: 15 failed: 2 stopped: 1 talk_secs: 4870 billed_paise: 53800 success: 21 v2v_p50_ms: 1070 - day: '2026-11-05' calls: 22 connected: 15 not_answered: 5 failed: 1 stopped: 0 talk_secs: 1760 billed_paise: 19700 success: 7 v2v_p50_ms: 1100 refused: total: 12 by_code: insufficient_balance: 12 last_at: '2026-11-02T06:41:09Z' tools: runs: 640 failed: 9 numbers: - number_id: pn_01K2M4R6T8V0X2Z4B6D8F0H2K4 number: '+918035312390' health_state: active attempts: 812 answers: 529 answer_rate_pct: 65.1 inbound_misses: numbers: 0 calls: 0 last_at: null attention: - code: wallet severity: act count: 35 last_at: '2026-11-02T06:41:09Z' subject: null '400': description: A window over 92 days content: application/json: examples: A window over 92 days: summary: 400 — a window over 92 days value: error: code: invalid_request message: the window is at most 92 days '503': description: Figures unavailable content: application/json: examples: Figures unavailable: summary: 503 — figures unavailable value: error: code: insights_unavailable message: could not read the call record; try again shortly components: schemas: WorkspaceInsights: additionalProperties: false description: >- GET /v2/insights: how this workspace's calls created in [from, to) went. Every key is always present; a rate or per-unit cost is null when its denominator is 0. Counts are calls, one per call id; money is call charges in paise. properties: attention: items: additionalProperties: false properties: code: enum: - wallet - inbound_misses - agent_unavailable - throttled - failing_calls - tool_failures - short_calls - number_resting type: string count: type: integer last_at: format: date-time type: - string - 'null' severity: enum: - act - watch type: string subject: additionalProperties: false properties: id: type: string kind: type: string name: type: string required: - kind - id - name type: - object - 'null' required: - code - severity - count - last_at - subject type: object type: array by_agent: items: additionalProperties: false properties: agent_id: type: string billed_paise: type: integer calls: type: integer connected: type: integer deleted: type: boolean failed: type: integer name: type: string not_success: type: integer short: type: integer stopped: type: integer success: type: integer success_rate_pct: type: - number - 'null' talk_secs: type: integer v2v_p50_ms: type: - integer - 'null' required: - agent_id - name - deleted - calls - connected - failed - stopped - short - talk_secs - billed_paise - success - not_success - success_rate_pct - v2v_p50_ms type: object type: array by_origin: additionalProperties: false properties: campaign: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object inbound: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object outbound: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object realtime: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object text: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object web: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer failed: type: integer not_success: type: integer stopped: type: integer success: type: integer talk_secs: type: integer required: - calls - connected - failed - stopped - talk_secs - billed_paise - success - not_success type: object required: - campaign - inbound - outbound - web - text - realtime type: object calls: additionalProperties: false properties: connect_rate_pct: type: - number - 'null' connected: type: integer engaged: type: integer failed: type: integer failure_rate_pct: type: - number - 'null' in_progress: type: integer not_answered: type: integer other: type: integer settled: type: integer short: type: integer short_rate_pct: type: - number - 'null' stopped: type: integer talk_p50_secs: type: - integer - 'null' talk_secs: type: integer total: type: integer required: - total - in_progress - settled - connected - not_answered - failed - stopped - other - short - engaged - talk_secs - talk_p50_secs - connect_rate_pct - failure_rate_pct - short_rate_pct type: object daily: items: additionalProperties: false properties: billed_paise: type: integer calls: type: integer connected: type: integer day: type: string failed: type: integer not_answered: type: integer stopped: type: integer success: type: integer talk_secs: type: integer v2v_p50_ms: type: - integer - 'null' required: - day - calls - connected - not_answered - failed - stopped - talk_secs - billed_paise - success - v2v_p50_ms type: object type: array from: format: date-time type: string inbound_misses: additionalProperties: false properties: calls: type: integer last_at: format: date-time type: - string - 'null' numbers: type: integer required: - numbers - calls - last_at type: object language: additionalProperties: false properties: calls_measured: type: integer calls_with_requests: type: integer followed: type: integer no_reply: type: integer not_followed: type: integer not_offered: type: integer requests: type: integer unclear: type: integer required: - calls_measured - calls_with_requests - requests - followed - not_followed - not_offered - no_reply - unclear type: object money: additionalProperties: false properties: billed_calls: type: integer billed_paise: type: integer per_connected_paise: type: - integer - 'null' per_success_paise: type: - integer - 'null' per_talk_minute_paise: type: - integer - 'null' required: - billed_paise - billed_calls - per_connected_paise - per_success_paise - per_talk_minute_paise type: object numbers: items: additionalProperties: false properties: answer_rate_pct: type: - number - 'null' answers: type: integer attempts: type: integer health_state: type: string number: type: string number_id: type: string required: - number_id - number - health_state - attempts - answers - answer_rate_pct type: object type: array object: enum: - workspace_insights type: string outcomes: additionalProperties: false properties: analysed: type: integer analysis_failed: type: integer no_verdict: type: integer not_success: type: integer pending: type: integer success: type: integer success_rate_pct: type: - number - 'null' required: - analysed - success - not_success - no_verdict - pending - analysis_failed - success_rate_pct type: object quality: additionalProperties: false properties: calls_measured: type: integer fallback_calls: type: integer first_audio_p50_ms: type: - integer - 'null' held_turns: type: integer hold_p50_ms: type: - integer - 'null' llm_p50_ms: type: - integer - 'null' llm_p95_ms: type: - integer - 'null' stt_p50_ms: type: - integer - 'null' stt_p95_ms: type: - integer - 'null' tts_p50_ms: type: - integer - 'null' tts_p95_ms: type: - integer - 'null' v2v_p50_ms: type: - integer - 'null' v2v_p95_ms: type: - integer - 'null' v2v_turns: type: integer required: - calls_measured - v2v_turns - v2v_p50_ms - v2v_p95_ms - first_audio_p50_ms - stt_p50_ms - stt_p95_ms - llm_p50_ms - llm_p95_ms - tts_p50_ms - tts_p95_ms - held_turns - hold_p50_ms - fallback_calls type: object refused: additionalProperties: false properties: by_code: additionalProperties: type: integer type: object last_at: format: date-time type: - string - 'null' total: type: integer required: - total - by_code - last_at type: object timezone: type: string to: format: date-time type: string tools: additionalProperties: false properties: failed: type: integer runs: type: integer required: - runs - failed type: object workspace_id: type: string required: - object - workspace_id - from - to - timezone - calls - outcomes - money - quality - language - by_origin - by_agent - daily - refused - tools - numbers - inbound_misses - attention type: object securitySchemes: bearerAuth: type: http scheme: bearer description: >- Your workspace secret key, `sk_live_` followed by 32 hex characters. Create one in the console under **Developers**. ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.